Welker will oversee Shotgun Client Care, made up of the front line support team that provides initial training and general product management support to help customers leverage Shotgun’s tools most efficiently. Welker will also continue to drive efforts towards building a more tightly integrated Shotgun client community, leveraging a knowledge base of industry-wide best practices and resources across the Shotgun platform, including Revolver and Tank asset management and review solutions.
"We develop tools that are mission critical to management of productions at our client sites. Our customers are trusting us implicitly by building their essential pipeline tasks and project management on the Shotgun platform -- and we in turn earn that trust by aiming to provide the best customer support in the industry," said Don Parker, CEO of Shotgun Software. "Our user base continues to grow and it’s important that we expand our customer care team accordingly. Matt has a stellar record and reputation in the industry, and is the ideal candidate to take our Client Care to the next level with around-the-clock accessibility."
"I first worked with the development team behind Shotgun in my days at CORE, so I know firsthand how dedicated and talented they are -- they come from production and understand first hand the needs of a fast-moving project," said Welker. "One thing that’s clear to me is that Shotgun customers are passionate about these tools. So I would love to build a community for our users to interact and share their problem solving tips. If one studio found a great way to leverage Shotgun for a mobile production, maybe they can share that with another studio tackling a similar project. I really want to revolutionize client care and expand it into our worldwide user community. Getting people who do different jobs, at different studios, to connect can really spark some creative problem solving."
Source: Shotgun Software