Mind Your Business: I Hate AT&T
Promises were made that it would work out soon, but to no avail. After a few days of nothing working, we cancelled their digital VOiP service and wanted to go back to POTS. We figured this would be easy, since no one had touched our physical phone lines yet. Nothing had changed or moved.
Nope. Not easy. A call to the AT&T Hotline led to a tech telling us they needed to determine why we cancelled before they could fix anything. “No”, I told him, “you don’t. You just need to get it working back on the original system, now.”
“Two hours,” he said. He lied.
The next day we called again, and were told that no ‘stop order’ had been placed and there were no notes on our account. Victims of more lies. Another tech was sent out. That tech said we were back on POTS. Our dead phone lines said otherwise. Then I looked at the VOiP base, and NOW the digital phone lights came on. But still no signal. We were told it would take up to two weeks to get our service back. It doesn’t take two weeks to melt raw copper into electrical wires, run new lines and install new service! NOTHING AT OUR PLACE HAD BEEN CHANGED!
Every time we called AT&T, we got someone else. We tried to work with the same person, but the AT&T phone system (god I hate that system) didn’t allow us to call any individual. We spoke with supervisors, more promises made, more promises broken and still no phone service. There were days we spent over 12 hours on the phone trying to get our system working.
Most of us can relate to calling AT&T over and over, getting caught in a cycle of phone options and then finally being hung up on. But that happened to our technician too. Watching his frustration was somewhat entertaining.
Then we tried to move our phone service to Brighthouse, but AT&T wouldn’t release our phones to them for over a week. All this while we have no business phones.
Side note. We tried to get AT&T to put a message on our dead business lines telling people to call another number. Nope. They can’t do that. Our numbers were lost in their system. Then I tried to get the numbers forwarded to our cell phones. Nope. Can’t forward numbers that have been cancelled. Even though we didn’t cancel the numbers.
We threatened to file a complaint with the FCC if they didn’t resolve this problem. They didn’t. We did. Yes, we filed a complaint. It’s easy. You can do it too. Go to esupport.fcc.gov/complaints.htm.
All of a sudden AT&T was calling us about the problems. Don’t get too excited. They called, but couldn’t reach us on our main lines. The phones still didn’t work.
One supervisor took pity on us. He dug through the system and found 14 outstanding orders on our account, all contradicting each other. He had never seen this. Lucky us.
A few days later, our standard old POTS phone system finally came back on. Two weeks without a business phone and we were finally back to where we started…and then our DVRs started acting up. FU*********** AT&T!
Mark Simon, is the co-founder of SellYourTvConceptNow.com. He is training and mentoring TV creators on pitching at the major winter TV conferences. Find more info online at http://www.HitMakerTour.com.